Refunds & Returns
We know how important it is to get a bra that fits you correctly so we have a *No Quibble Returns and Exchange Policy. If you are unsure on whether your bra fits then please visit our Fittings page for more advice. If you would like to exchange for another size then you are welcome to do so, we do not charge any extra for postage so, while you have to pay for your returns to us, all exchanges will not incur any further postage charges from us.
*No Quibble Returns Policy:
If you are unhappy with the goods you have received for any reason then you are welcome to return them to us within 14 days of order dispatch. The goods must be returned with their tags intact, and if it was received in packaging this must be unopened, goods must be unworn and unwashed and in the same condition they were received.
We do not offer a pre-paid returns service so please ensure you get Proof of Postage (free from the Post Office) or send the package back via an insured service to:
The Fitting Room
49 Aston End Road
Our normal returns period is 14 days from the date of confirmed dispatch. We have an exception for Christmas and Valentines Day to allow for the exchange of ill fitting and unwanted items.
Christmas :- Return by 14th January
Valentines Day :- Return by 1st March
Return of goods bought using a discount code:
Any returns will be subject to adjustment if a code has been used. If a voucher for a minimum spend has been used and the return brings your total spend to under the threshold for this spend then the discount originally given will be deducted from your refund.
We understand that our customers like to buy matching sets so we have a policy on the return of these. Should you buy a matching set (ie. bikini top/bra and brief) and you are unhappy with the top/bra then you are welcome to return the set. However, to be able to continue to offer this policy we ask that you do not remove any brief or pant from the packaging received, remove any tag or try the item on until you are 100% happy with the fit of the top/bra and are sure that you will be keeping it. Should you return any brief/pant that does not meet this criteria the item will be returned to you and no refund will be given.
Gift Boxes & Delivery Charges
Gift box and delivery charges will not be refunded and gift boxes will not be replaced. Please use the form enclosed in your package to return the items and obtain free proof of postage from the post office. We do not have a free returns service so you will have to pay for return postage. If you would like a replacement and the cost of this is more than you paid for original item then the difference will have to be paid before your replacement is sent.
Unfortunately we cannot offer this guarantee on Hosiery, Briefs, Thongs or Bikini bottoms for hygiene reasons so please ensure you order the correct size, colour and style.
All high value special order lingerie is non-returnable so be sure you have ordered the correct colour and size, this policy is noted on the description. You will be contacted when you order these goods to confirm you understand this our policy on this and your confirmation will be required before the goods are ordered in for you.
Any refund due will be sent to you in the same method that your payment was made. This will be processed within 7 days of your return arriving with us.
THESE CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
Monday: 9.00am - 8.30pm
Weds: 9.00am - 2.00pm
Thurs: 7.00pm - 8.30pm
Friday 9.00am - 4.30pm
Saturdays 9am - 4pm
Sundays: Call to Book
There is a £20 charge for fitting consultations when a bra is not purchased to cover the wages of our fitting staff. Please see our Fitting Consultation page for more information on this service.